Contact

Let’s talk.

Whether you have a question about our platform, need help with a migration, or want to discuss a partnership, we are here to help.

We typically respond within 4 hours during business hours.
Email
support@grandhosting.gr
Support Hours
Monday – Friday
09:00 – 18:00 EET (UTC+2)
Live chat · median response under 5 min
Emergency Support
For urgent production issues outside business hours, existing customers can reach us through the dashboard support channel. We monitor critical alerts 24/7.
Location
Lordou Vyronos 36
1096 Nicosia, Cyprus
European Union
For Agencies
Managing multiple WordPress sites? We offer tailored plans and dedicated onboarding for agencies. Learn more
FAQ

Before you reach out

Many questions have quick answers. Here are the ones we hear most often.

Do you offer a free trial?

Yes. Every new account gets free demo sites with the full platform — no credit card required. Normal accounts get up to 4 weeks of development time per demo; agency accounts get up to 6 months. Billing starts only when you go live.

Can you help me migrate from my current host?

Yes. Managed migration is included with every plan. Our team handles the entire process: files, database, DNS, and SSL. Most migrations complete within 24 hours with zero downtime. Learn more

What happens if I exceed my resources?

Nothing bad. Your site auto-scales to handle the traffic, and you pay only for what you use. There are no overage penalties and no surprise bills. You can set spending alerts and caps in the dashboard at any time.

Where is my data stored?

All data is stored exclusively within the European Union, in ISO 27001-certified EU data centers. We do not use any US-based sub-processors for core infrastructure. Full details in our GDPR page.

Is there a long-term contract?

No. Grandhosting is entirely pay-as-you-go. You top up your wallet and pay for what you use. No annual contracts, no lock-in, no cancellation fees. You can leave at any time and we will help you export your data.

Do you support WooCommerce?

Yes, and we do it well. Our WooCommerce preset includes optimized PHP extensions (GD, SOAP, BCMath), higher resource allocations, and Redis object caching tuned for transactional workloads. Learn more

Can I install any WordPress plugin?

Nearly all plugins work out of the box. We block a small list of plugins known to cause security or performance issues on managed infrastructure (such as caching plugins that conflict with our server-level caching). The full list is available in our documentation.

How do backups work?

We run automated nightly backups of both your files and database, stored on encrypted cloud storage with 30-day retention. You can also trigger on-demand backups from the dashboard. Restores are one-click.

Early Access — Limited to First 50 Agencies

Founding Member pricing.
Yours forever.

€5.99/month per site. Every feature included. This price locks the moment you go live and never increases — even when we launch at €12.99.

Early access means direct access to our team. You’re not a ticket number. You’re a founding partner.

No commitment. Start free. Go live when you’re ready.

Create Free Demo Site

Already hosted elsewhere? Managed migration, zero downtime →